SYSTEMS ENGINEER AND SOLUTIONS ENGINEERING PROFESSIONAL

Cisco/Networking | System Architecture | System Integration | Engineering and Implementation

 

                                                 PROFILE SUMMARY     

Versatile and professional Systems Engineer with extensive experience and success in building out Technical teams. Adept at working with networking and telecommunications solutions in the enterprise and service provider industries. Strong ability to interface with engineering, 3rd party software, and sales management teams as well as working with direct reports to ensure product solutions meet customer requirements.  Exceptional communication skills with proven success building relationships among key decision makers and technical contacts.  Proven ability to work as part of a team to solve business and technical problems in varied political environments. Proven ability to work on various third-party system components and in areas such as: development, migration, engineering, pre-sales, production, operations and product management. Seeking a challenging position where my skills and expertise will support and further corporate goals.

 

CORE COMPETENCIES

á       Cisco/Networking

á       System Architecture and System Integration

á       Solution Engineering and Implementation

á       Network Administration

á       Project Management

á       Strategic Planning

á       Leadership and Team Building

á       Data Analytics Platforms

á       Managing all Operations Issues

á       Penetration Testing

á       Solving Complaints

á       Maintaining a Good Relationship with Customers

á       Analytical Thinking

á       Good Leadership Skills

á       Supervising Projects

á       Teamwork and Results Orientation

á       Vulnerability Assessment

á       Java Script

á       Excellent Communication and Interpersonal Skills

 

 

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PROFESSIONAL SKILLS

 

á       Proven ability to customize and adapt presentations for both small and large audiences, as well as audiences with differing levels of tech experience.

á       Ability to work as a part of the team to solve business and technical problems in varied political environments.

á       Ability to design and prepare technical presentations and recommend solutions for client issues.

á       Strong ability to collect customer feedback and delivering it to the product team.

á       Ability to create presentations and demos for customers that highlight the capabilities and operational simplicity of technical products.

á       Ability to manage proof of technologies through documenting and achieving success criteria.

á       Proactive ability to provide technical, design, presentation, and implementation support for new services and upgrades.

á       Ability to develop the technical solution to include quoting and internal approvals as necessary.

á       Proven ability to provide technical support in sales presentations, customer meetings, trade shows, and other forums, including leading in-depth technical discussions.

á       Proven experience in problem resolution, customer relations and client satisfaction.

 

 

 

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PROFESSIONAL EXPERIENCE

 

 

Principal Solution Engineer                                                                                                                 2017-Present

Home-Concierge.Com, LLC - Atlanta, GA          

á       Home-Concierge is an innovative software company that offers "your own personal concierge desk for your day to day life" The company strives to accommodate your every need from cleaning, laundry, technical support, custom development, and much more.

á       Focusing on the field enablement of the gig economy, proving granular feedback for each engagement, time tracking, GPS history, focused customer feedback and accounting module.

á       Built out a team of 4 customer support members, 2 full time sales agents, an operations team which included: an accountant, office manager, and a team of 6 property turnover specialists, while maintaining a positive work environment. 

 

President and CEO                                                                                                                              2017-2020

HomeComfortStay.Com, LLC                         

á       Established a new model of short term rental company using leading edge technology and a specialised occupancy model to drive up nightly rates and maximize revenue over competitors.

á       Integrated multiple booking channels into one calendar, importing information from AirBNB, HomeAway and TripAdvisor which provides a CalDAV interface and bringing the custom xml formats from Booking.com, Expedia and multiple other sites, allowing maximum exposure while eliminating double bookings.

 

DIRECTOR OF SOLUTION ENGINEERING AND SUPPORT TEAM US                               2011 - 2017

CafeX Communication /Thrupoint - Atlanta, GA                                

á       Responsible for building out the US team while maintaining ongoing implementations through the process. 

á       Consistently worked with the sales engineering team to validate the technical aspect through the sales process from solution design, software installation and integration into the customer environment. 

á       Created release validation processes including Vulnerability Assessment, Penetration Testing and created updated data analytics platform guides in our lab where we recreate individual customer environments prior to authorizing the release.

á       Organized and managed a geography based Solution Engineering team.

á       Managed internal resource and organized all technical recourses required for a successful implementation, while balancing against my own customer accounts.

á       Successfully built out the solutions and implementation team from the ground up to handle the increasing number of opportunities coming in.

á       Coached and mentored Solution Engineers in presales best practices and Trusted Advisor skills/behaviours.

á       Implemented process and tools to help keep open communication between the US and UK teams, including multiple team meetings, and improved mechanisms to create a solid knowledge base to share with the team.

á       Managed the solution design and implementation for multiple fortune 500 companies focusing on highest level of customer satisfaction.

 

PRINCIPAL SYSTEMS ENGINEER                                                                                                              2008 - 2011

Midtown IT - Atlanta, GA

á       Successfully established a sophisticated, start-up provider of customized information technology solutions for small businesses throughout the US and limited international. 

á       Offered complementary network vulnerability assessments to small business, utilizing Nessus scanning utilities, allowing us to come in and address the problems discovered, and opening up future opportunities with the client.

á       Managed every aspect of the company including establishing new relationships, marketing, organizing all technical resources and aspects of the design and implementation of solutions.

á       Implemented and maintained corporate network and server infrastructure, and worked with the latest technology, resulting in improved client productivity. 

á       Developed and maintained strong technical relationships with partners and third-party vendors.

á       Worked with multiple clients to implement Eco Smart IT (green) solutions, setup VOIP solution, thin clients and integrated cloud computing and Software as a service to support virtualized offices. 

á       Responsible for management of a Cisco ASA, GFI server based spam blocking utility and Postini-hosted service and Symantec Endpoint protection. 

á       Created presentations and demos for customers that highlight the capabilities, services.

á       Aggressively networked target markets to reach profitability within nine months, forming relationships with over thirty client businesses.

 

Lead Sales Engineer                                                                                                                            2006 - 2008

Iperia - North Billerica, MA

á       Managed pre & post sales projects in the field, and identified required resources, while coordinating development, support, and 3rd party technologies resulting in successful interoperability certification in our customersÕ and partnersÕ lab environments. 

á       Lead my team in repeated success in demonstrating IperiaÕs product and technology solutions aligning our message to the business needs of the customer. 

á       Led the technical team that assessment, solution design, and implementation requirements necessary for the deployment of our solutions after the sale while responding to customer inquiries regarding deployment configurations of our next generation products into their networks. 

á       Worked within a team-selling environment and coordinated implementation and support resources from my team for the companyÕs key sales initiatives deploying our technologies successfully for Cox Communication, Siemens, Motorola, and Century Telecom. 

á       Successfully integrated technologies with IBM, BEA, Cisco, Avaya Nortel, and BroadSoft. 

á       Increased efficiencies in lab testing and decrease time required to perform testing, making the process much faster than the competition.  Exhibited by reducing lab testing time from 1 week to less than two days.

á       Implemented new process to ensure customer readiness of upcoming releases, by acquiring top rated Vulnerability assessment tools, most commonalty used in the market and ran multiple failure scenarios to validate our proprietary log and SNMP monitoring tool reportet correctly, allowing us to fix problem prior to releasing the version.

á       Achieved product certifications against new partner technologies rapidly and efficiently securing major partnerships with Siemens, IBM, and BEA,

á       Achieved top performing sales engineer for 2007, 2008, and was entrusted by the CEO to relocate and open new sales and support office in Atlanta.

á       Recognized by the CEO for my contributions and was rewarded through two promotions during my tenure with the company.

 

SYSTEMS ENGINEERING & SUPPORT

á       Supported pre & post sales technical activities for IperiaÕs ActivEdge, an enhanced unified communications software platform, and IperiaVX, a telecommunication service creation platform.

á       Diagnosed customer implementation issues, documented solutions and Ôwork aroundsÕ, and worked with customers and developers to resolve, test, and deploy systems and software upgrades to the satisfaction of the customer.

á       Contributed to the creation and review of technical support documentation.           

á       Applied knowledge and experience to improve customer satisfaction to its highest level on record.

á       Coordinated with marketing on companyÕs trade shows, managing all technical aspects including multiple booths without any issues, resulting in IperiaÕs most successful marketing events.

 

 

 

 

TECHNICAL SKILLS

 

á       WebRTC, SIP, Telcom, Cloud/SaaS Services, Citrix, Red Hat Linux, Thin Clients, Open SER, Web 2.0, Cisco, PIX

á       Telecommunications, Implementation, CRM, Database Management, Asterisk, Microsoft Exchange, Wireshark, 

á       Network Architecture, Network Security, Solution Architecture, Project Planning, Technical Documentation,

á       Task Management,  Troubleshooting, IBM WAS, BEA WebLogic, J2EE Applications, Java, MySQL, Tomcat,

á       Cloud computing

 

EDUCATION

 

 

 

á       B.S. Computer Science.

Daniel Webster College - Nashua, NH

 

REFERENCE

 

á       Available on request